How do I make an order?

It's easy to place an order online, just find the product you want and add it to your cart and then complete the checkout process. Alternatively, call us on 0333 090 8935 within office hours and you can place an order over the phone.

 

How do I find out more about a particular bed or product?

If you can't find the information you are looking for on the product page then please call us on 0333 090 8935 within office hours and we will be happy to help you.

 

What happens once I have placed my order?

As we have stock in multiple locations across the UK we won't charge your card immediately but rather check your card details and hold back the payment until we can be certain we have your product in stock. Once this has been confirmed we can process the payment and get your item dispatched. Once the item has been picked up by our couriers then we can give you an exact delivery date.

 

Why haven’t I received my order confirmation email?

We are sorry if you haven't received your confirmation email for your order. Please check your spam folder and make sure it isn't in there. If you still cannot find it then please call 0333 090 8935 within office hours and we can arrange for another one to be sent out.

 

Which Countries do you deliver to?

We deliver to the UK mainland only (unfortunately we cannot deliver to the Scottish island and some areas of the Scottish Highlands. Please check our shipping and delivery page for further details.

What happens if there is a problem with the product I ordered?

In the unlikely event that there is an issue with the product you ordered the please call us on 0333 090 8935 as soon as possible. Alternatively please email hello@bedtimeforkids.co.uk. We can arrange for any missing parts to be sent to you free of charge or we can arrange for your item to be collected so it can be replaced or your purchase refunded. 

Your statutory rights are not affected. For more information on faults and returns, please see our Terms and Conditions.